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Facilities Customer Service Coordinator at Northeastern University - ApplyBlast

Facilities Customer Service Coordinator

Northeastern University

1 month ago

Boston, Massachusetts, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Facilities Customer Service Coordinator serves as the initial point of contact for the Facilities Division, responding to requests and emergencies around the clock. The role involves greeting visitors, fielding calls, processing work requests, and operating dispatch and alarm systems. This position requires effective communication, accurate data entry, and the ability to work independently in a fast-paced environment.

Responsibilities

Field incoming calls and route requests to appropriate personnel
Process and dispatch work requests using the Computerized Maintenance Management System
Monitor energy management systems and emergency alarms for immediate response

Skills

About Northeastern University

northeastern.edu

Headquarters

Boston, Massachusetts, United States

Company Size

5001-10000 employees

View Profile

Northeastern University is a private, global research university founded in 1898 and known for its emphasis on experiential learning and engagement with industry and communities. It offers a broad range of undergraduate, graduate, and professional programs across fields such as engineering, health, business, computer science, and the social sciences, anchored by a signature cooperative education (co-op) model that integrates classroom study with paid, real-world work experiences. Northeastern operates a network of campuses, research centers, and international partnerships that support interdisciplinary research, entrepreneurship, and applied solutions to societal challenges. The university emphasizes career outcomes, innovation, and global engagement through collaboration with employers, governments, and civic organizations.