Facilities & Infrastructure Management

This role serves as the primary liaison between the company, tenants, and VIP guests, ensuring exceptional hospitality and smooth coordination during events and visits. The position involves planning and overseeing high-profile events, VIP visits, and hospitality activities while supervising frontline and concierge teams to deliver a polished guest experience. It requires close collaboration with mall management, service providers, and various operational teams to maintain luxury standards and handle guest feedback professionally.