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FBS Customer Care Agent at Capgemini - ApplyBlast

FBS Customer Care Agent

Capgemini

4 months ago

3.7 on Glassdoor

Mexico City, Mexico

Onsite

Full Time

Junior

0 applicants

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About this role

The FBS Customer Care Agent provides support within the Support Functions department, focusing on customer service operations within the Insurance industry. This Associate-level role involves handling customer inquiries and ensuring satisfaction for policyholders.

Responsibilities

Respond to customer inquiries regarding insurance policies
Resolve customer issues and complaints efficiently
Maintain accurate records of customer interactions
Provide guidance on claims and coverage details
Escalate complex issues to senior support staff

Skills

About Capgemini

capgemini.com

Headquarters

Rue De Chorette, Hauts-De-France, France

Company Size

10001+ employees

Founded

1967

View Profile

Capgemini is a global leader in consulting, technology services, and digital transformation, partnering with companies to transform and manage their business by harnessing the power of technology. The company offers an integrated portfolio of services spanning cloud, cybersecurity, data and AI, enterprise management, and more, combined with deep industry expertise across sectors such as banking, manufacturing, healthcare, and retail. Capgemini operates across the Americas, Asia Pacific, and Europe, Middle East & Africa, serving clients through a range of specialized brands and technology partnerships.