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FBS Customer Service Manager (Call Center) at Capgemini - ApplyBlast

FBS Customer Service Manager (Call Center)

Capgemini

2 months ago

3.7 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The FBS Customer Service Manager will lead a call center team delivering insurance support to customers remotely from Mexico. This full-time, mid‑senior level role focuses on overseeing daily operations, ensuring service quality, and maintaining high customer satisfaction.

Responsibilities

Lead and coach remote call center team
Monitor and improve customer service KPIs
Implement insurance policy handling procedures

Skills

About Capgemini

capgemini.com

Headquarters

Rue De Chorette, Hauts-De-France, France

Company Size

10001+ employees

Founded

1967

View Profile

Capgemini is a global leader in consulting, technology services, and digital transformation, partnering with companies to transform and manage their business by harnessing the power of technology. The company offers an integrated portfolio of services spanning cloud, cybersecurity, data and AI, enterprise management, and more, combined with deep industry expertise across sectors such as banking, manufacturing, healthcare, and retail. Capgemini operates across the Americas, Asia Pacific, and Europe, Middle East & Africa, serving clients through a range of specialized brands and technology partnerships.