FBS Tier 2 (L2) Support Analyst

Capgemini Invent(8 months ago)

MexicoOnsiteFull TimeJunior$48,069 - $65,020 (estimated)Support Functions

About this role

The FBS Tier 2 Support Analyst provides technical assistance within the insurance company's support team. They handle escalated issues, troubleshoot technical problems, and support end-users to ensure smooth IT operations.

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Required Skills

Troubleshooting
Technical Support
Customer Service
Operating Systems
Network

Qualifications

High School or equivalent

About Capgemini Invent

capgemini.com

Capgemini is a global leader in consulting, technology services and digital transformation that helps organizations design and deliver business change across industries. It offers integrated services including strategy and transformation, application development and engineering, cloud and infrastructure, data & AI, and managed services, combining technical capabilities with deep sector expertise. Capgemini partners with clients on large-scale digital programs — from cloud migration and AI adoption to enterprise modernization — providing end-to-end implementation and ongoing operations. Clients choose Capgemini for its global scale, industry knowledge and practical, outcomes-focused delivery, reflected in its "Make it real" positioning.

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