FHA Mortgage Customer Service Representative

This role involves serving as a customer service representative for a federal contact center, addressing inquiries from homebuyers, homeowners, and industry professionals regarding FHA-insured home loans. The representative will utilize a knowledge base and Salesforce system to resolve customer issues via phone, email, chat, and text, ensuring accurate and timely information is provided. The position requires patience, attention to detail, and the ability to follow established procedures while maintaining federal privacy and security standards.