FHA Mortgage Origination Representative
Contact Government Services, LLC(1 month ago)
About this role
The FHA Mortgage Origination Representative provides front-line support to the mortgage lending industry and the public on FHA-related questions for a large federal agency. The role focuses on handling inbound calls and emails, researching answers using internal knowledge tools, and documenting all interactions. It sits within a customer service team dedicated to improving government services while supporting employee growth and development. The position is based in Richmond, VA and includes a comprehensive benefits package.
Required Skills
- Customer Service
- Call Handling
- Email Support
- FHA Guidelines
- Mortgage Industry Knowledge
- Knowledge Base Research
- Standard Operating Procedures
- Data Entry
- Process Documentation
- Time Management
+8 more
Qualifications
- High School Diploma
- GED
- Public Trust Security Clearance
About Contact Government Services, LLC
cgsfederal.comContact Government Services (CGS) is a government-focused consulting and technology services firm that helps federal agencies simplify and enhance operations by optimizing human, technical, and financial resources. Their team of technologists, consultants, and project managers partners with agencies to understand needs, identify opportunities for innovation, and deliver customized solutions. CGS provides services such as program and project management, IT modernization, and resource optimization to improve efficiency, compliance, and mission outcomes. They emphasize tailored engagements and measurable results to advance government performance.