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Field Engineering Specialist - Austin, TX at Roche - ApplyBlast

Field Engineering Specialist - Austin, TX

Roche

4 months ago

4.1 on Glassdoor

Austin, TX

Onsite

Full Time

Senior

0 applicants

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About this role

As a Field Engineering Specialist at Roche, you will provide exceptional on-site technical support, repair, and installation services for diagnostic products to laboratory customers within a specific territory. This role involves diagnosing mechanical, hardware, and software failures, performing preventative maintenance, and serving as a primary technical contact to ensure customer satisfaction. You will document activities, contribute to quality improvements, and require a high degree of mobility for daily travel and up to 30% overnight trips.

Responsibilities

Provide on-site technical repair and installation for Roche products
Diagnose and resolve mechanical hardware and software failures
Perform preventative maintenance and documentation for laboratory equipment
Serve as primary technical contact for service-related customer issues
Contribute to quality improvement initiatives based on field activities

Skills

Qualifications

High School Diploma2 years Technical School or Military Training5 years progressive experience in hardware/software repair

About Roche

roche.com

Headquarters

Basel, Basel-Stadt, Switzerland

Company Size

10001+ employees

Founded

1896

View Profile

As a pioneer in healthcare, we have been committed to improving lives since the company was founded in 1896 in Basel, Switzerland. Today, Roche creates innovative medicines and diagnostic tests that help millions of patients globally.