Field Service Action & Critical Concern Coordinator

The Field Service Action & Critical Concern Coordinator coordinates the end-to-end implementation of Field Service Actions and manages the escalation and resolution of critical vehicle concerns. This role serves as a key link between Global Customer Service, Engineering, Technical Support, Retailers, Manufacturing, Aftersales, and Regulatory Compliance teams. The position involves monitoring campaign performance, analyzing completion rates, and leading the intake and tracking of potential safety and compliance issues.