Field Service Agent

The Field Service Agent serves as an in-person liaison between Healthfirst and its customers, addressing member and provider inquiries while de-escalating complaints and driving member retention. This role involves educating clients, resolving issues across all Lines of Business, and maintaining a high-quality customer experience in a face-to-face, telephonic, and/or Omni-channel contact center environment. The position requires active engagement in community events and collaboration with internal teams to ensure compliance and process improvements.