Field Service Manager
Unisys(1 month ago)
About this role
The Field Services Manager oversees regional field support teams delivering IT services to Australian government clients. The role ensures contractual SLAs and KPIs are met, acts as an escalation point for complex technical issues, and maintains strong relationships with client and internal stakeholders. The Manager coordinates resources, develops processes, and supports team development to ensure high-quality service delivery.
Required Skills
- Leadership
- Stakeholder Management
- SLA Management
- KPI Monitoring
- Technical Troubleshooting
- Resource Allocation
- Process Improvement
- Client Engagement
- Team Development
- Procurement
Qualifications
- NV1 Security Clearance
- NV2 Security Clearance (Preferred)
- Tertiary Qualification in IT or Related Field
- Industry Certifications
About Unisys
unisys.comUnisys is a global technology solutions company for cloud, data and AI, digital workplace, logistics and enterprise computing solutions.
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