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Field Service Readiness Architect at Salesforce - ApplyBlast

Field Service Readiness Architect

Salesforce

8 days ago

5.0 on Glassdoor

Indianapolis, Indiana, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Field Service Readiness Architect role focuses on enhancing customer experience and product adoption by collaborating with Technology & Product and Customer Success teams. The position involves maintaining deep expertise in the product portfolio, documenting feedback, and developing strategic readiness plans to support customer success at scale. This role requires strong communication skills and the ability to translate customer use cases into technical and functional requirements.

Responsibilities

Maintain deep understanding of product roadmap and engage with stakeholders
Develop expertise for new product introductions and large-scale migration efforts
Identify and document recommended product enhancements reflecting stakeholder inputs

Skills

About Salesforce

salesforce.com

Headquarters

San Francisco, California, United States

Company Size

10001+ employees

Founded

1996

View Profile

Salesforce is the #1 AI CRM, helping companies become Agentic Enterprises where humans and AI agents drive customer success together on a unified AI, data, and Customer 360 platform. Its product portfolio includes Agentforce, Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Tableau, Slack, MuleSoft, and AgentExchange (formerly AppExchange), spanning industries from financial services to healthcare to retail. Businesses use Salesforce to manage customer relationships, automate workflows, deploy AI agents, and deliver personalized experiences at scale across every channel.

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