Field Services Representative

The Field Services Representative is a customer-facing, field-based role responsible for ensuring an exceptional quality experience across customer locations and service centers. Acting as the primary liaison between customers, operations, quality, sales, and service center teams, this individual drives accountability, resolves quality concerns, and supports continuous improvement initiatives throughout the supply chain. The role combines relationship management, quality oversight, operational audits, and problem-solving to enhance customer satisfaction, retention, and business performance.