HCL Group
A Field Support Engineer provides onsite IT support for end-user computing environments, handling the installation, configuration, troubleshooting, and lifecycle management of desktops, laptops, mobile devices, and workplace technologies. The role serves as the primary point of contact for onsite IT issues, collaborating with various support teams to ensure adherence to service levels and customer satisfaction. This position aligns with modern field support models, including deskside support, break-fix services, and digital workplace services.
HCL Group is a pioneering Indian conglomerate established in 1976, recognized as one of India's original IT garage start-ups and an early innovator in modern computing. The Group operates a portfolio of companies spanning technology services (HCLTech), software products (HCLSoftware), healthcare solutions (HCL Healthcare), IT distribution (HCL Infosystems), and online education (HCL GUVI). It also invests in philanthropy, sports, and music through various strategic programs and foundations.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for HCL Group.