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^Field Support Senior Practitioner - 6373554 at Accenture - ApplyBlast

^Field Support Senior Practitioner - 6373554

Accenture

4 months ago

3.9 on Glassdoor

Onsite

Full Time

Junior

0 applicants

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About this role

The Desktop Support Analyst at Accenture provides advanced Level 2 technical support for desktops, laptops, mobile devices, and Virtual Desktop Infrastructure (VDI) environments within a regulated financial services setting. This role serves as an escalation point for Level 1 support, resolving complex hardware, software, and connectivity issues while collaborating with infrastructure, security, and networking teams. Employees work onsite in their local metro area to deliver reliable IT operations and ensure compliance with corporate security policies.

Responsibilities

Provide Level 2 technical support for desktops, laptops, and peripherals
Troubleshoot VDI session connectivity and authentication issues
Manage corporate endpoints using enterprise tools like Intune and SCCM
Document troubleshooting steps and resolutions within ServiceNow
Collaborate with infrastructure and security teams to resolve incidents

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.