Field Support Technician - Onsite Anchor

This role serves as the on-site IT decision-maker for assigned regional and field locations of a Department of War agency, analyzing escalated IT issues and determining root causes without on-site supervision. The technician coordinates with remote teams and vendors to resolve incidents involving end-user computing, printers, mobile devices, and communications equipment. The position requires independent judgment, sound problem-solving skills, and the ability to represent IT to site leadership while managing asset records and deployment strategies.