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Field Technician at Sourcepass - ApplyBlast

Field Technician

Sourcepass

2 days ago

3.6 on Glassdoor

New York City, New York, United States

Hybrid

Full Time

Medior

0 applicants

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About this role

The Hybrid Field Technician provides superior customer support and first-call resolution for IT-related issues at client sites in Farmingdale and surrounding areas. This role involves troubleshooting desktops, servers, and networks while maintaining system performance and security. The position requires on-site visits, occasional travel, and adherence to client SLAs.

Responsibilities

Provide Level II technical support via phone and email to clients
Analyze, diagnose, troubleshoot, and resolve technical issues at desktop, server, and network level
Administer system back-up and restoration processes and manage user accounts

Skills

About Sourcepass

sourcepass.careers

Headquarters

New York, New York, United States

Company Size

201-500 employees

Founded

2021

View Profile

Sourcepass is an IT services company that provides managed IT, cybersecurity, cloud, and networking solutions to businesses. It helps organizations modernize infrastructure, secure their systems, and support end users through managed services, consulting, and technical operations. The company operates in the managed services provider (MSP) and information technology services industry.