Finance Advisor

The Finance Advisor leads the Finance Customer Services function, ensuring professional, efficient, and compliant customer support, effective collections, quality assurance, and continuous improvement. The role serves as the final escalation point for complex and unresolved matters and oversees AI interventions to improve service delivery, accuracy, and operational efficiency. This position is responsible for managing customer service standards, AI-assisted interactions, quality assessments, collections, incident management, and reporting to drive process optimization.