Financial Customer Associate - Smithfield
Fidelity
About this role
A Financial Customer Associate at Fidelity provides phone-based customer service to help clients manage their 401(k) accounts, including balance inquiries, withdrawals, loans, and account maintenance. The role begins with a 14-week training cohort and continues with ongoing on-the-job development, career coaching, and team activities. This full-time, hourly position does not require a finance degree and is intended as a career-development opportunity.
Skills
Qualifications
About Fidelity
fidelity.comFidelity Investments is a leading financial services company that specializes in helping individuals and businesses achieve their financial goals through a wide range of products and services. These offerings include brokerage, retirement planning, investment management, and wealth management, as well as tools for saving and spending efficiently. With a focus on customer support and financial guidance, Fidelity aims to empower its clients to make informed financial decisions to secure their futures. The company is known for its robust online trading platforms and comprehensive financial planning resources.
Recent company news
Fidelity NewsroomFidelity® Q4 2025 Retirement Analysis: Average Annual 401(k) Account Balances Increase by Double Digits for Third Year in a Row
4 hours ago
Fidelity NewsroomFidelity® Expands Alternative Investment Resources for Wealth Management Firms With New Model Portfolios and Education Program
1 day ago
FidelityGlobal conflicts and markets
2 days ago
CBS NewsFidelity Investments finds average 401(k) balance grew by 11% in 2025
3 hours ago
InvestmentNewsVanguard, Fidelity data show new record highs in 401(k) savings
6 hours ago
About Fidelity
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Fidelity.
Salary
$60k – $81k
per year
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