Financial Services Representative: Trainee

This entry-level Financial Recovery Unit role involves training incumbents to calculate, communicate, and recover basic benefit overpayments on Long-Term and Short-Term Disability claims within a multi-system platform. The position requires managing a caseload of limited complexity while progressively gaining independence to handle higher volumes and more complex claims with increasing accuracy. Incumbents will analyze claim files, negotiate recovery decisions, and maintain professional relationships with claimants and employers to promote superior customer service.