Financial Vulnerability Specialist
Capital on Tap(1 month ago)
About this role
The Vulnerability Officer role at Capital on Tap sits within the Specialist Support team and focuses on ensuring vulnerable customers in arrears receive fair, respectful treatment and appropriate outcomes. This hybrid Cardiff-based position contributes to improving customer outcomes and cross-team processes while representing the company in sensitive customer interactions.
Required Skills
- Telephony Support
- Inbound Calls
- Portfolio Management
- SLA Management
- TCF Principles
- Vulnerability Assessments
- Document Review
- Cross-Functional Collaboration
- Collections
- Empathy
+4 more
About Capital on Tap
capitalontap.comCapital on Tap is a UK-based fintech that issues business credit cards designed for small and growing businesses. Its cards offer high credit limits (up to £250,000), uncapped 1% cashback, unlimited supplementary cards and no joining, annual, FX or ATM fees. Businesses can apply online for a fast decision (the site promotes instant decisions) and access tools to manage spending and improve cashflow. Headquartered in London, Capital on Tap targets SMEs that need flexible credit and straightforward rewards without hidden charges.
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