FirstAlt Trip Services Rep l

A Client Services/Dispatch Agent at First Student serves as the main contact for clients on routing, student information, and school schedules, supporting safe and timely student transportation. The role monitors and manages daily scheduled trips, ensures compliance with district and state standards, and troubleshoots issues that require immediate attention. It requires high-level customer service, professional escalation handling, and frequent communication with school districts, transportation partners, parents, and team members; bilingual agents must meet language-specific expectations.