Fleet Operations Contact Centre – Shift Team Lead

The Shift Team Lead at Acetech acts as the central coordination point for the contact centre during their shift, overseeing work flow and allocating tasks to ensure customer vehicles remain available. This role involves managing real operational cases for emergency and essential service organisations, maintaining high data standards, and liaising with external repair providers to reduce downtime. Although titled a 'Team Lead,' the position is an individual contributor role focused on operational support and team guidance rather than formal people management.