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Forward Deployed Engineer - Agents(Remote) at Level AI - ApplyBlast

Forward Deployed Engineer - Agents(Remote)

Level AI

5 months ago

3.3 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

A Forward Deployed Engineer - Agents at Level AI leads end-to-end implementation of AI Virtual Agents and CX automation workflows for customers, translating business requirements into production-ready agent deployments that drive measurable impact.

Responsibilities

Own end-to-end execution of AI agent deployments from discovery and scoping through launch and optimization.
Configure agent workflows, decision logic, and automation behaviors to maximize accuracy, reliability, and business outcomes.
Implement guardrails and validation frameworks to ensure safe, compliant, and predictable agent performance.
Build, test, and validate integrations with enterprise systems (e.g., CRM, ticketing, telephony, data platforms).
Partner with customer technical stakeholders to define success criteria, gather requirements, and deliver against timelines.

Skills

About Level AI

thelevel.ai

Headquarters

Mountain View, California, United States

Company Size

51-200 employees

Founded

2018

View Profile

Level AI provides call-center AI that uses semantic intelligence to analyze customer support interactions and surface actionable insights. Its platform helps contact centers understand conversations to improve agent performance, automate quality assurance, and enhance customer experience. Designed for operations and QA teams, Level AI integrates conversational analytics, coaching insights, and workflow automation to boost contact center effectiveness.