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Forward Deployed Engineer (Ops) at Taktile - ApplyBlast

Forward Deployed Engineer (Ops)

Taktile

3 months ago

5.0 on Glassdoor

Hybrid

Full Time

Junior

0 applicants

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About this role

A Forward Deployed Engineer (Ops) at Taktile supports financial institution customers in resolving technical challenges and maximizing the value of their AI-powered decision platforms. The role involves collaborating cross-functionally with engineering and product teams to drive improvements based on customer feedback while building innovations to enhance the customer success workflow.

Responsibilities

Support post-onboarding customers with technical problems and product inquiries
Translate customer insights into actionable product improvements for engineering teams
Develop reusable collateral, tools, and automations to elevate customer success operations
Collaborate with cross-functional teams to ensure maximum platform value for clients
Build strong relationships with core users within customer technical teams

Skills

About Taktile

taktile.com

Headquarters

New York, New York, United States

Company Size

51-200 employees

Founded

2020

View Profile

Taktile is the Agentic Decision Platform for financial institutions, designed to blend the speed of AI automation with the oversight of human judgment. It helps teams quickly approve customers, catch more fraud, and stay compliant by combining autonomous decisioning with governance and supervision. The platform emphasizes AI Agents and agent management to scale risk-aware decisions across banking workflows. In short, Taktile enables faster, safer, and more compliant financial services at scale.