Forward Deployed Engineer

Talkdesk(5 days ago)

Porto, PortugalOnsiteFull TimeSenior$90,000 - $130,000Solutions Engineering

About this role

Talkdesk is seeking a Forward Deployed Engineer to design and build custom AI proofs-of-concept for customer solutions, working closely with sales and engineering teams. The role involves creating sophisticated demos, integrating with APIs, and providing technical insights to support customer engagement. It offers an opportunity to be at the forefront of AI-driven customer experience automation.

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Required Skills

AI
APIs
Python
JavaScript
SDKs
Prompt Engineering
Multi-Agent Systems
LLM
RAG
Customer Experience

Qualifications

BS in Computer Science
3+ years in a technical role
Experience building AI agents
Proficiency with REST APIs, SDKs
Strong programming skills in JavaScript, Python, or TypeScript

About Talkdesk

talkdesk.com

Talkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.

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