Forward Deployed Engineer

About this role

Responsibilities

• Own the last mile of customer success by ensuring automation works at the right time, on the right things, with the right context.
• Extract and structure tribal knowledge from customer environments into playbooks and knowledge configurations for AI to act on.
• Evaluate and tune automation performance to identify what's working and what's missing, and improve the system directly.
• Work with customers to understand their IT operations and processes, and help them see where their IT processes need to change to get more from automation.
• Recognize patterns across customers and turn repeatable insights into repeatable approaches to improve automation and service delivery.