Forward Deployed Product Manager - AI Agent (EMEA)

Cresta(21 days ago)

RemoteFull TimeSenior$139,620 - $188,338 (estimated)Product Management

About this role

Cresta is hiring its first EMEA Forward Deployed Product Manager focused on AI Agents to help customers realize measurable value from AI in contact center environments. The role is highly customer-facing and cross-functional, partnering with engineering and product to deliver and refine agent solutions. This position will also help establish the forward-deployed function in EMEA as the company scales.

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Required Skills

Product Management
AI Agents
LLMs
Customer Engagement
Stakeholder Management
Solution Design
Workshops
Deployment Management
Go-Live Support
Systems Thinking

+6 more

About Cresta

cresta.com

Cresta is a unified platform for human and AI agents that helps contact centers save money, grow revenue, and deliver better customer experiences. It provides real‑time agent coaching and conversational AI (virtual agents and assisted workflows), plus analytics and quality insights that reduce handle time, increase conversions, and boost agent productivity. Cresta integrates with existing contact‑center systems and CRMs so enterprises can deploy AI assistance and supervised autonomous agents across support and sales channels. The platform is designed to drive measurable ROI through automated coaching, real‑time guidance, and outcome‑focused analytics.