Forward Deployed Software Engineer
Intercom(8 days ago)
About this role
A Forward Deployed Software Engineer at Intercom works directly with strategic customers to implement and adapt Intercom’s AI customer service agent, Fin, translating real-world needs into product solutions. The role combines applied AI, hands-on engineering, and cross-functional collaboration to influence product direction and deliver measurable business outcomes.
Required Skills
- Software Engineering
- SaaS
- AI/ML
- JavaScript
- Python
- REST APIs
- Prototyping
- Collaboration
- Communication
- Customer Engagement
Qualifications
- BS in Computer Science
- BS in Mathematics
- BS in Software Engineering
- BS in Physics
About Intercom
intercom.comIntercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.