Franchisee Engagement Specialist

Coates Group(1 month ago)

HybridFull TimeMedior$85,927 - $114,371 (estimated)Customer Success

About this role

The Franchisee Engagement Specialist at Coates Group serves as the primary liaison between the company and its McDonald’s franchisee network. The role focuses on driving adoption of digital platforms, enhancing the franchisee experience, and ensuring consistent, branded communication. It involves gathering and analyzing feedback and performance data to inform improvements and support business reviews. The position also contributes to the design and delivery of franchisee-facing training programs and supports broader operational excellence initiatives.

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Required Skills

Franchise Operations
Customer Service
Digital Transformation
Digital Platforms
Stakeholder Engagement
Content Creation
Training Delivery
Customer Experience
Data Analysis
CSAT Analysis

+10 more

About Coates Group

coatesgroup.com

Coates Group is an Australia-based digital agency that delivers end-to-end digital merchandising and customer experience solutions. They design and implement integrated digital strategies, merchandising and technology to create engaging customer journeys that drive measurable business ROI for clients worldwide. Headquartered in Alexandria, NSW (Coates Group Pty Ltd), they partner with brands across channels to transform how customers discover and buy products online.

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