Fraud Activity Agent (French-speaking) - On-site BM01

Philip Morris International(1 month ago)

Barcelona, SpainOnsiteFull TimeJunior$24,200 - $26,840Fraud Operations

About this role

A Fraud Activity Agent at Concentrix works on-site in Barcelona investigating and verifying suspicious fraud cases using internal tools and processes. The role focuses on collecting and validating customer documentation, managing case lifecycles, and protecting client interests while supporting service-level objectives.

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Required Skills

Fraud Investigation
Documentation Verification
Case Management
De-escalation
French
English
Customer Service
Conflict Resolution
Troubleshooting
CRM

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About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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