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Fraud Agent at CIBC - ApplyBlast

Fraud Agent

CIBC

28 days ago

4.3 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

A Fraud Agent at CIBC's Fraud Contact Centre delivers service excellence to external and internal customers by identifying, analyzing, and investigating client transactions for potential fraud. The role involves mitigating fraud losses through the use of banking channels and analytical skills to resolve complex issues related to credit cards, debit cards, and account takeovers. This is a full-time overnight permanent position requiring flexibility to work Monday to Sunday from midnight to 8:00 am.

Responsibilities

Identify and investigate suspected fraudulent activities on credit and debit cards
Analyze client transactions and banking history to mitigate fraud losses
Refer and escalate fraud cases to relevant internal and external teams

Skills

About CIBC

cibc.com

Headquarters

Toronto, Ontario, Canada

Company Size

10001+ employees

Founded

1867

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CIBC (Canadian Imperial Bank of Commerce) is one of Canada’s major banks providing personal, business and wealth management services. It offers everyday banking, credit cards, mortgages, loans, investing and financial advice through branches, phone and online/mobile channels. CIBC serves individuals, small businesses and institutional clients with digital tools, financial planning and specialized products such as private and commercial banking. Customers rely on CIBC for its broad product suite, omnichannel access and Canadian market presence.