Fraud and Scams Analyst

The Fraud and Scams Analyst role involves managing high volumes of customer interactions, including handling complaints and emotionally taxing conversations, to safeguard customers from fraudulent and scam-related activities. The position requires emotional resilience, strong communication skills, and the ability to remain calm under pressure while using multiple systems. This phone-based customer service role supports victims of Card Fraud and Scams, delivering excellent service and innovation.