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Fraud Detection Officer, Part-Time (24 hours) at Commonwealth Bank of Australia - ApplyBlast

Fraud Detection Officer, Part-Time (24 hours)

Commonwealth Bank of Australia

4 months ago

3.7 on Glassdoor

Hybrid

Part Time

Junior

0 applicants

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About this role

Bankwest is hiring a Fraud Detection Analyst to support its Fraud and Scams Response Centre in handling potential scam and fraud activity. This role involves managing a high volume of inbound and outbound calls to provide exceptional service and ensure customer safety. Applicants must reside in Perth and be available for a 24/7 rotating roster within a high-paced, regulated financial crime environment.

Responsibilities

Handle inbound and outbound calls regarding potential fraud or scam activity
Perform detection analysis on fraud events while adhering to standard procedures
Manage high volumes of customer alerts and manage escalation of risks
Identify digital fraud trends and report findings to relevant stakeholders
Inspire customer confidence by resolving fraud situations with integrity