Fraud Detection Supervisor

The Fraud Detection Supervisor at DiDi is responsible for identifying and managing high-risk transactions while ensuring effective fraud mitigation with minimal impact on the customer experience. This role involves collaborating with Investigations, Strategy, and QA teams to enhance detection accuracy, optimize rules, and reduce false positives. The supervisor also oversees the inbound team handling authorization-related calls and monitors key operational metrics such as KPIs, attendance, and team performance.