Fraud Investigator
Deliveroo(1 month ago)
About this role
A Fraud Investigator at Deliveroo is responsible for conducting thorough reviews of customer claims and historical data to identify patterns of fraud and abuse across the marketplace. The role involves evaluating evidence, providing feedback on operational policies, and supporting team leads with issues related to fraud prevention. The investigator will also analyze rider behavior and manage disputes, maintaining high standards of productivity and accuracy while collaborating with various teams to enhance fraud detection methods.
Required Skills
- Fraud Prevention
- Detail Orientation
- Initiative
- Communication Skills
- Analytical Ability
- Data Analysis
- Document Proficiency
- Spreadsheet Proficiency
- Curiosity to Learn
- Team Support.
About Deliveroo
deliveroo.co.ukDeliveroo is a leading food delivery service that connects customers with their favorite local restaurants and takeaways, providing a wide range of cuisines delivered directly to their doors in as little as 30 minutes. The platform emphasizes convenience through its easy-to-use app and online ordering system, enabling users to track their orders in real time. Alongside food delivery, Deliveroo offers grocery and pharmacy items, as well as gift services, making it a versatile solution for all delivery needs. With its expanding presence across multiple countries, Deliveroo is committed to supporting local businesses and enhancing the dining experience for its users.