Fraud Operations Manager
ID.me(3 months ago)
About this role
The Manager of Fraud Operations will lead development and execution of fraud processes across the ID.me ecosystem, building and scaling a team responsible for managing fraud cases and ensuring high-quality data for detection models. The role partners cross-functionally with Product, Engineering, Data, Security, and Member Support to drive adoption of automation and AI and to improve operational workflows. It requires operating in a fast-paced, high-growth environment and delivering measurable improvements to fraud detection and prevention.
Required Skills
- Leadership
- Process Improvement
- Collaboration
- Fraud Detection
- Case Management
- Automation
- Metrics Tracking
- Reporting
- Data Visualization
- Training
+6 more
About ID.me
id.meID.me is a digital identity and authentication provider that enables people to verify their identity online to access government benefits, healthcare, financial services, and member discounts. It offers identity proofing, multifactor authentication, biometric verification, and eligibility/credential checks via APIs, SDKs, and consumer-facing apps to support KYC and secure sign‑on. ID.me works with federal and state agencies, healthcare and financial institutions, and retailers to reduce fraud, streamline enrollment, and speed benefit delivery. The company emphasizes security, privacy, and regulatory compliance (e.g., NIST standards and SOC 2) as part of its trust framework.