Fraud Operations Manager

This role provides end-to-end operational fraud leadership, owning the fraud lifecycle from Level 1 alert operations through Level 2 investigations and fraud intelligence. The position establishes and manages the operational rhythm, including alert volumes, queue health, and service-level performance, while leading a management team of managers. The role partners with Governance, Risk & QA and Strategy, Analytics & Product Controls to ensure regulatory compliance and continuous improvement in fraud detection and control strategies.