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Fraud Operations QA & Enablement Analyst at Navan - ApplyBlast

Fraud Operations QA & Enablement Analyst

Navan

8 days ago

4.0 on Glassdoor

Bengaluru, Karnataka, India

Onsite

Full Time

Senior

0 applicants

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About this role

This role serves as the quality anchor for the 24×7 fraud operations function, establishing robust QA frameworks to ensure high-quality, compliant decision-making across the team. The position involves conducting comprehensive audits of transaction decisions, analyzing root causes for errors, and leading calibration sessions to coach analysts. Additionally, the role focuses on maintaining Standard Operating Procedures, delivering training, and collaborating with Product and Engineering to resolve system gaps.

Responsibilities

Perform comprehensive audits of analyst transaction decisions and risk scores
Analyze QA audit data to identify recurring decision errors and emerging fraud typologies
Design and deliver onboarding modules and delta training to address quality trends

Skills

About Navan

navan.com

Headquarters

Palo Alto, California, United States

Company Size

1001-5000 employees

Founded

2015

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Navan is a corporate travel management platform that streamlines business travel and expense processes in a single app. It combines travel booking, expense automation, corporate card management, real-time reporting and policy controls to help companies save time, reduce costs, and gain visibility. The platform also provides traveler safety and duty-of-care features plus integrations with finance and HR systems. Organizations use Navan for its unified workflow, analytics, and global coverage across flights, hotels, ground transportation, and payments.