Fraud Ops Investigator (Copy) (Copy)

As a Fraud Operations Investigator at Félix, you will serve as the primary point of contact for customers facing declined transactions or fraud incidents via WhatsApp. Your role involves conducting real-time investigations, making rapid decisions on sensitive cases, and managing chargeback disputes to protect users and minimize financial losses. You will collaborate with risk and compliance teams to refine fraud detection workflows while maintaining strict service level agreements.