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Fraud Prevention Representative at CEFCU - ApplyBlast

Fraud Prevention Representative

CEFCU

4 months ago

3.5 on Glassdoor

Peoria, IL

Hybrid

Full Time

Senior

0 applicants

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About this role

A Member Service Team Member at CEFCU investigates fraudulent activity on member accounts, initiates collection actions on returned checks, and mitigates fraud losses. The role involves utilizing aggressive collection practices, frequent contact with members and law enforcement, and executing Transfer and Presentment Warranties in accordance with the Uniform Commercial Code. Employees must provide a professional, knowledgeable, and caring experience while protecting the interests of all members.

Responsibilities

Investigate fraudulent activity on member account transactions and loans
Initiate collection actions on returned checks and related items
Identify fraud trends and report findings to management
Execute Transfer and Presentment Warranties in accordance with UCC
Resolve conflicts with members in heightened emotional states

Skills

Qualifications

High School Diploma or EquivalentReid Technique of Interviewing and Interrogation Course

About CEFCU

cefcu.com

Headquarters

Peoria, Illinois, United States

Company Size

501-1000 employees

Founded

1937

View Profile

CEFCU (Citizens Equity First Credit Union) is a member-owned credit union headquartered in Peoria, Illinois, offering a full range of personal and business financial services. Their offerings include checking and savings accounts, home loans, vehicle loans, credit cards, personal and student loans, as well as investment and insurance products. CEFCU operates under the motto 'Not a Bank. Better.' and is committed to delivering competitive rates and community-focused financial services.