Fraud Response Specialist I

The Fraud Response Specialist I serves as the primary point of contact for customers and Relationship Managers regarding suspected or confirmed fraud affecting Mercantile Bank accounts and services. This role manages routine to moderately complex consumer fraud matters from intake through closure, coordinating containment actions, recovery opportunities, and maintaining detailed case records. The position requires strong communication skills, attention to detail, and the ability to work both independently and collaboratively within a structured workflow.