Fraud Servicing ATM Debit - Spanish - 1st and 2nd shift

This role provides resolution for multi-product fraud-related client requests by managing incoming calls, chats, and emails within the Bank of America contact center. Representatives must accurately record data, escalate risks, and adhere to strict industry regulations while delivering a seamless client experience. The position requires immediate availability to handle difficult situations and relies heavily on adaptability, active listening, and problem-solving skills.