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French-Speaking Customer Experience Specialist at The Flex - ApplyBlast

French-Speaking Customer Experience Specialist

The Flex

3 days ago

3.6 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The French-Speaking Customer Experience Specialist serves as the primary point of contact for guests and landlords, ensuring seamless interactions from initial inquiry to final check-out. This role involves managing communications, resolving issues, and utilizing proprietary technology to deliver exceptional service. The position requires a detail-oriented professional who thrives in a fast-paced, remote environment while driving customer satisfaction and operational excellence.

Responsibilities

Respond to guest and landlord inquiries via email, chat, and phone
Guide guests through reservation and check-in processes using PMS tools
Investigate and resolve issues while maintaining a solution-focused approach

Skills

About The Flex

theflex.global

Headquarters

London, England, United Kingdom

Company Size

11-50 employees

Founded

2019

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The Flex is a property rental company specializing in flexible short-term housing solutions across major cities, including London, Paris, and Algiers, with plans for further expansion. They offer fully furnished, move-in-ready apartments designed for a variety of stays, from vacations to business travel and relocations. The company focuses on providing easy and accessible living spaces tailored to modern demands for flexibility.