French Speaking SMB Merchant Support Agent - Remote ROI
PayPal(1 month ago)
About this role
A Customer Support Specialist at PayPal handles customer inquiries across phone, chat, and email, resolving issues related to products, accounts, and transactions. The role serves as an escalation point for complex cases, mentors new agents, and collaborates with operational teams to improve customer experience while ensuring privacy, security, and compliance.
Required Skills
- Customer Support
- Phone Support
- Chat Support
- Email Support
- Troubleshooting
- Escalation Management
- Mentoring
- Communication
- Active Listening
- CRM
+5 more
About PayPal
paypal.comFrom paying friends to saving money or getting cash back when you shop, explore what the new PayPal app has to offer.
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