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French speaking Support Specialist at Lightspeed Commerce - ApplyBlast

French speaking Support Specialist

Lightspeed Commerce

4 months ago

Remote

Full Time

Junior

1 applicant

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About this role

Act as a global customer support specialist for Lightspeed, handling diverse technical and general inquiries for hospitality clients across multiple time zones. You will investigate, troubleshoot, and resolve hardware and software issues while maintaining high service standards through phone, chat, and email channels.

Responsibilities

Investigate and resolve complex hardware and software customer issues
Maintain Gold Class support standards via phone, chat, and email
Assist in identifying and escalating product bugs to the QA team
Document interactions and track resolutions within customer support platforms
Collaborate with global teams to ensure rapid issue resolution

Skills

About Lightspeed Commerce

lightspeedhq.com

Headquarters

Montreal, Quebec, Canada

Company Size

1001-5000 employees

Founded

2005

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Lightspeed is a cloud-native POS and payments platform that helps retailers, restaurants and other hospitality businesses run omnichannel commerce by combining point-of-sale software, e‑commerce, inventory and customer management, payments processing, analytics and integrated hardware. Founded in Montreal, it serves merchants globally with an ecosystem of developer APIs, an app marketplace, payments and financing services to support single- and multi‑location operations. Small and medium businesses choose Lightspeed for its unified platform that simplifies operations, inventory and reporting while enabling seamless in‑store and online selling.