Front Desk Agent

A Front Desk Agent at a luxury hotel in Chicago serves as the primary point of contact for guests, managing check-ins, check-outs, reservations, and inquiries to ensure a welcoming experience. The role involves coordinating with housekeeping and maintenance teams, processing payments, and maintaining accurate guest records within the property management system. Candidates must possess strong communication skills, attention to detail, and the ability to handle cash and resolve guest issues with a professional demeanor.