Front Desk Agent

As a Front Desk Agent at Holiday Inn Express - Wilmington Medical District, you will be the first friendly face our guests see, creating a welcoming experience by assisting with check-in and check-out, managing reservations, and resolving guest concerns. This role involves providing professional customer service, answering questions about hotel amenities and local attractions, and maintaining accurate guest records. You will work closely with housekeeping and maintenance teams to ensure overall guest satisfaction.