Front Desk Agent

The Front Desk Agent role involves welcoming guests during check-in and check-out, handling reservations and payments, and resolving guest concerns with professionalism. This position requires maintaining accurate records using hotel systems, communicating with other departments, and sharing local recommendations to enhance the guest experience. The ideal candidate will be friendly, dependable, and able to multitask in a fast-paced environment while adhering to hotel policies and brand standards.