Front Desk Agent

The Front Desk Agent serves as the first point of contact for guests and visitors at the Hotel Indigo Austin Downtown – University and Holiday Inn Express & Suites Austin Downtown – University, providing exceptional customer service while managing check-ins, check-outs, reservations, and guest inquiries. This role requires strong communication skills, attention to detail, and the ability to maintain a welcoming and professional environment. The position is part of the Front Office team within the Ops - Hourly Non Mgmt department.